Frequently Asked Questions


Why is ClientPay the best option for my firm?

ClientPay is the premier payment partner for the legal and professional service industries. We have more than 20 years of experience processing payments. And our technology and support team have received awards for being a leader in the industry. Regardless of the size of your firm, ClientPay’s innovative, cloud-based solution can add value to your team.

How soon are funds from online payments available?

With ClientPay, you receive your funds within 2-3 business days.

Does ClientPay have a contract?

There is no long-term contract and no termination fees, so you can cancel the service at any time.

Can I set up both operating and trust accounts?

Yes. For our legal customers, ClientPay seamlessly supports operating and trust/retainer accounts in a single environment. To avoid commingling of funds, fees and funds are automatically routed to the appropriate bank accounts as soon as payments are received. You determine where your funds should go when you set up your ClientPay account.

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Can I use ClientPay on my existing website?

Absolutely! ClientPay provides a secure payment page that’s branded for your firm. This lets your clients pay their bills on your website anytime they want.

What security measures does ClientPay use?

Every ClientPay transaction is safeguarded by the most advanced, Level 1 Payment Card Industry (PCI)-compliant security technology available.

We already accept credit cards. Why should we consider ClientPay?

ClientPay can further optimize your entire payment process, leading to improved accuracy, efficiency and client satisfaction levels. Plus, you could also save on your processing fees.

On average, firms save 17% when they switch to ClientPay. And some firms have saved as much as 40%.

Our exclusive Transaction Optimizer™ identifies the best processing fee for each transaction, resulting in better rates.

How do we get started?

Contact us, and we’ll walk you through the process. After you sign a contract, you go through the underwriting process, which typically takes 1-2 business days. Once you’re approved, your account is set up the same day. And then, you can start processing payments immediately.

Make Payments Happen Today

Learn more about how ClientPay can make paying easier for your clients — and processing easier for your firm.

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