Payments & Billing

Why Simplengi Trusts ClientPay's Payment Processing Solution

John Lehman
John Lehman
September 29, 2021

Who: Trey Holland of Simplengi Engineering

Why: They wanted a payment solution that integrated with BQE CORE

Where: Berkeley, CA

When: Been a customer since 2020

Based in Berkeley, California, Simplengi is a small structural engineering firm specializing in efficient and economical residential structures. They work closely with each client to ensure their dream home is realized while keeping costs and project times to as much of a minimum as possible.

Already taking advantage of modern technologies such as BQE CORE to streamline their business processes, Simplengi set their sights on acquiring an online payment processing solution in the face of the COVID-19 pandemic, where in-person payments became less frequent. Here, we’ll highlight why Simplengi went with ClientPay, and the features that have helped their business in 2020 and beyond.

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Collections Process

Once Simplengi implemented ClientPay into their operations, they noticed an immediate improvement to the speed of their billing cycle. “Electronic payments with [ClientPay] have expedited our collection process and access to funds from our clients,“ said Trey Holland of Simplengi.

This is one of the biggest perks of using a specialized payment processing solution like ClientPay. By accepting client payments electronically, you can cut out the tedious process of waiting for a paper check in the mail, and the lengthy deposit process once it arrives. Online payments can begin processing as soon as they’re submitted, letting you get paid faster than traditional means.

As a BQE CORE user, Trey also appreciated that ClientPay can integrate directly with the BQE platform, allowing him the ability to accept client payments electronically without the need to switch applications. He can generate an invoice through BQE CORE with a payment button directly linked to his ClientPay account. Trey’s clients can simply click the payment button and get a payment sent off right away.

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Accessibility

Simplengi also appreciated how friendly and accessible the ClientPay team was. “ClientPay has been available, responsive, and easy to work with—exactly what we were looking for in the world of payment processing,” noted Trey.

At ClientPay, we believe in providing an exceptional client experience to all of our users. That’s why we have an in-house team of Certified Payments Professionals who can answer your questions via email, live chat, or over the phone. We want you to be able to process payments as smoothly as possible, and we work hard to make that happen.

Our commitment to accessibility goes beyond our support team, too. ClientPay itself makes your firm more accessible and flexible by giving your clients more ways to pay for your projects, including credit cards, debit cards, and electronic checks.

Additionally, by using an online payment solution, you can accept payments from your clients 24/7, giving your clients the power to pay anytime they want from anywhere. In fact, 62% of electronic bills are paid within 24 hours!

Simply put, by using an online payment processing solution, you’ll open your business up to clients who would otherwise not be able to pay for your services, which means more projects can come to the table.

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Affordability

Trey Holland was especially fond of the fee structure that ClientPay offered compared to its competitors. “Probably the most important factor, their transaction fees to our business are excellent,” Trey said.

ClientPay strives to offer a transparent pricing model that’s easy to understand and affordable. In addition, we can offer customized pricing to suit the unique needs of your business. If you have any questions about pricing, our sales team will be happy to discuss them with you.

Additionally, BQE CORE users who have integrated payments from ClientPay benefit from having their sign up and program fees waived. Instead, they only have to account for monthly transaction fees which saves them $10 a month. As such, BQE CORE users get a robust project management suite and a powerful online payment solution, all in one place, and at a discounted price!

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Simplicity

At ClientPay, one of our biggest goals is to create an online payment processing solution that is simple to operate, both for you and your clients. This was reflected in Simplengi’s feedback of our product, with Trey noting that ClientPay is “easy to use and offers us clear reporting of payment receipts.”

An online payment solution should make your life easier, not more complicated. That’s why ClientPay comes with features that help take the headache out of the billing process. For example, our Quick Bill feature allows you to instantly send your client a payment request with a pre-filled amount. Your client can entr their own payment information and pay your invoice with a few clicks of a button.

Or, you can take advantage of recurring billing with ClientPay’s Scheduled Payments feature. With this feature, you can automatically charge clients at set intervals that you and your clients agree on, such as once a week, twice a month, after a dollar amount has been reached, and more. All the while, you and your clients are kept updated with notifications on the status of each payment, such as when the next one is coming up, or how many payments are left on the schedule.

Overall, we’re honored to help reinforce Simplengi’s motto of “Engineering made simple” by providing them with a simple, effective payment solution. To see how ClientPay can make a positive difference in your firm, schedule a demo today!