Privacy Policy, Data Collection, and Information Collection Policy

Last modified: July 2, 2019

ClientPay (“ClientPay” or “we” or “us”) cares about your privacy and is committed to processing your personal data in accordance with fair information practices and applicable data privacy laws.

This Privacy Statement:

  • Describes how we collect, use, protect, share, and transfer your personal data
  • Describes your choices and rights with respect to your personal data
  • Describes how to exercise those choices and rights with ClientPay

The scope of this privacy statement

This Privacy Statement applies to personal data we collect when you visit or other websites we operate that link to this Privacy Statement (the “Websites”). It also applies to info we collect from or about you in other ways, including:

  • Through offline registration forms
  • In person (e.g., business cards)
  • From third parties

If we provide a different privacy notice when we collect personal data from you, that notice will control to the extent of any conflict.

This Privacy Statement does not apply to information that we access or collect when we provide products, solutions, and advisory services to our clients. ClientPay’s practices, with respect to Services Data, are governed by agreements entered between ClientPay and our clients.

Personal data: What we collect and how

When you visit the Websites, we gather different types of personal data about you. You can choose to provide some of this information directly — for example, by filling out online forms. We collect other info automatically when you use the Websites. Examples of what we collect includes technical information about the device you use and how you interact with the Websites.

Depending on how you interact with us, ClientPay may collect:

  • Contact information such as your name, address, telephone number, and e-mail address
  • Information about your employer, job role, professional interests, and experiences with our products or services
  • Information about your contact, language, and marketing preferences
  • Transaction information, including purchase history, order and contract information, delivery and technical support details, and billing and payment information
  • Technical information about your use of the Websites, such as details about your device and browser, network routing information, what pages of our Websites you visit and when, and your IP address

We collect this information from you in several ways:

  • Through emails you send, or forms you submit through the Websites, to request information or a demo, or to access our webinars or white papers
  • By email, telephone, or in person at conferences, tradeshows, and other industry events
  • Through automated means, such as communications protocols, cookies, web beacons and pixels, and other related technologies as described. (This is described further down the page, in the “Cookies and other similar technology” section.)
  • Through your participation in surveys, contests, and promotions
  • Through your use of social connectors and ClientPay-affiliated social networking areas, including interactions with us on third-party social media platforms
  • Through your interest in ClientPay ads placed on third-party sites
  • By using statistical analysis or other automated means to make inferences about you and your interest in ClientPay products and services

Where permitted by law, other information that we gather about you from social media platforms and other sources may be combined with the data you provide to us directly.

We will only collect the information that we deem necessary for the purposes listed below. As a result, we may not be able to address a request or provide a product or a service if we are missing some of this information.

Cookies and other similar technology

We use certain technologies, including cookies, web beacons or pixels, and other similar technologies to collect information about your use of the Websites and to provide tailored information to you.

What is a cookie?

A cookie is an element of data that a website can send to your browser, and your browser may then store on your system. Cookies can be:

  • Temporary, which means they last only until you close your browser
  • Fixed in duration, which means they expire after a set period
  • Persistent, which means they remain on your computer or device until you delete them

We use all three types of cookies.

Cookies we use

ClientPay uses first-party cookies that we control to provide services on our Websites.

Certain types of cookies are necessary for our Websites to function properly. Some pages on our Websites use cookies that support site functionality. For example, cookies help you access secure areas. Where permitted by law, ClientPay may set these types of cookies without requesting your consent.

Using cookies to improve the website and your user experience

We may also use cookies that are set by ClientPay and by our third-party service providers to collect usage information that we use to improve how the Websites work.

First- and third-party cookies may also be used on our Websites to remember certain choices you make. Choices may include:

  • Your geographical region
  • Your username
  • Other personalization or customization

We use these cookies to improve your user experience, so we can better serve you when you return to the Websites. Where permitted by law, ClientPay will consider your use of the Websites as your consent for ClientPay to set these types of cookies.

Using cookies to monitor site traffic

We may also use cookies that are set by third-party analytics providers to collect usage information that we use to improve how the Websites work. For example, we use Google Analytics to collect information about the number of visitors to the Websites, where they come from, and how they use the Websites.

Information generated by Google Analytics cookies about your use of the Website is transmitted to Google. To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, visit

Using cookies to provide relevant content

ClientPay also works with select third-party partners who set cookies to serve you ClientPay-related content. You may see ClientPay advertisements — on their sites or elsewhere on the Internet — based on your prior visits to our Websites.

ClientPay also sets cookies that look at your preferences when you use the Websites. We do this so that we can offer you tailored content marketing, such as whitepapers, that you may be interested in.

You may need to enable these kinds of cookies in your browser to allow this customization; or you may set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. By using our Websites, you agree that we may place these types of cookies on your system.

If you want to block cookies

For more information or to block the cookies that are set by ClientPay, refer to the user information provided with your web browser.

Your browser’s Help function can instruct you about how to block cookies. Please note that if you disable cookies, some Website functionality may be limited.

Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Websites do not currently respond to browser DNT signals.

Web beacons we use

Some of our web pages and HTML-formatted e-mails use web beacons in conjunction with cookies to compile statistics about Website usage.

What is a web beacon?

A web beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web beacons can recognize certain types of information on a visitor’s computer, such as:

  • A visitor’s cookie number
  • Time and date of a page view
  • A description of the page where the web beacon is placed

You may render some web beacons unusable by rejecting their associated cookies. These web beacons are sometimes used to help us analyze web behavior and to enable advertising content on third-party sites as described above.

How we use cookies and web beacons

We may use any of these and other similar technologies to capture specific data related to your use of the Websites. Data we may collect includes:

  • Pages you view
  • Items you download
  • Links you click
  • Your access times
  • Your Internet Protocol (or IP) address
  • Domain name
  • System configurations and settings

We may use this information to help us understand how you use the Websites, to serve you relevant content, and to assist you with questions you may have regarding our products and services.

How we use your personal data

ClientPay may use your personal data to:

  • Respond to inquiries about our capabilities and offerings, and to fulfill requests for information and resources such as whitepapers or webcasts
  • Process and complete transactions, send you info related to your purchases, and to perform related accounting, auditing, billing, reconciliation, and collection activities
  • Provide customer service and support, and send you technical notices, updates, and support and administrative messages
  • Send you promotional or marketing communications, or to inform you about important news about ClientPay, our new products and services, events, and special offers we think you may be interested in
  • Make the Websites easier for you to use. This includes identifying you across platforms or devices to give you a consistent user experience, and customizing content and advertising to match your interests and preferences
  • Monitor and analyze usage of the Websites, so we can improve it
  • Develop and improve our products and services, especially after receiving feedback
  • Protect the security and integrity of the Websites and our other technical assets
  • Prevent and detect fraud or other prohibited or illegal activity
  • Meet legal requirements, to respond to legal process and government requests, and to establish, exercise, or defend against legal claims

We will request consent before we use your data for other purposes.

How we share your personal data

We will not sell, rent, lease, or disclose your personal data to others, except as described in this Privacy Statement.

We may share your personal data with our affiliates, our parent company, and our parent company’s affiliates in accordance with what’s described in this Privacy Policy.

We may also disclose your personal data to unaffiliated third parties, including:

  • Our vendors, subcontractors, processors, and business partners in furtherance of the purposes described above
  • Any party with whom we enter into a transaction to sell or transfer any of our business or assets
  • In response to a request from law enforcement or other government officials
  • In response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or to defend against legal claims
  • As we believe necessary to protect our rights or property, including the security and integrity of the Websites

You can opt out of emails

ClientPay offers you the choice to receive different types of communications and information related to our company, products, and services. You may elect to receive our webinar invitations, industry-related thought leadership, and other email offers by filling out forms on our Website.

If you want to change your communication preferences, or opt out of receiving promotional communications from us, we provide unsubscribe links in all our emails.

External links

Links to third-party websites from our Websites are provided as a convenience to you.

If you use these links, you will leave our Websites. We do not review or control these third-party websites. ClientPay does not assume responsibility for any of these sites, their content, or their privacy policies.

ClientPay does not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked from this site, you do so at your own risk. We invite you to read their privacy policies, which may be different than ours.

Changes to this statement

If there are updates to the terms of this Privacy Statement, we will post the changes here and update the revision date at the top of this document. That way, you will always know what information we collect, how we use it, and what choices you have.

Your continued use of the Websites following the posting of changes to this Privacy Statement means you accept those changes.

How to contact us

If you have questions or complaints in relation with this Privacy Statement, or to exercise your privacy rights described above, please contact us.

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